Zero complaints do not mean zero problems. Some hurdles may prevent your team from ever raising concerns in the first place.

Learning to read tells can be an important technique in investigations, but one must manage their mis-use too.

Why is choosing the right investigator so important? Because most of us can’t afford the cost of getting it wrong.

How do you know if your workplace investigator is sufficiently qualified?

Trust your people. Trust your processes. But verify. An independent audit of your workplace investigations can uncover the blind spots you cannot see yourself — before someone else does.

Neutrality isn’t just about whether an investigator is biased. It’s about whether anyone could reasonably question their independence.

We often think communication ends when we’ve spoken. In reality, it ends when the other person has interpreted what we said. We often judge ourselves by our intentions and others by their impact.